Last updated: December 23, 2025
This Privacy Policy describes how Masam ("we", "us", or "our") collects, uses, and shares your information when you use our mobile application and related support website (the "Service").
By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.
When you create an account, make a reservation, or contact support, we may collect:
If you leave a review or use the concierge chat, we collect the content you submit (e.g., ratings, comments, and chat messages).
If you enable push notifications, we collect a device push token and notification preferences so we can deliver notifications.
We automatically collect certain information when you use the Service, including:
We store certain data locally on your device (such as saved lists and cached restaurant data) to improve performance and offline access. This data stays on your device and is not uploaded to our servers by default.
We use the information we collect to:
We do not sell your personal information. We may share your information only in these circumstances:
We retain personal information only as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. We determine retention based on factors such as the nature of the data, how it is used, and applicable legal requirements.
You can delete your account at any time in the app by navigating to Settings > Delete Account, or by contacting us at jamil@masam.az. When you delete your account, we remove or anonymize your personal data in our active systems. Some records may be retained in anonymized form (for example, to preserve aggregate statistics) or to comply with legal obligations. Locally stored data on your device (such as saved lists and cached reservations) is removed when you delete your account.
We implement appropriate technical and organizational measures to protect your personal information. However, no method of electronic transmission or storage is 100% secure.
Depending on your location, you may have the right to:
To exercise these rights, use the account settings in the app or contact us directly.
The Service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete the information promptly.
The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy in the app and updating the "Last updated" date.
If you have questions about this Privacy Policy, please contact us: